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Contract ended now. How do I get a refund?

Anonymous
Not applicable

Had a 2 year contract which ended @ christmas. I ended/ cancelled it and now my bill shows a credit amount. I was told in O2 shop that there was a form I can fill in to get the money back. Does anyone have the link or can they point me in the right direction please.Help

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adamtemp64
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https://www.o2.co.uk/apps/help/help?qid=1&q1=34 is the online form to complete

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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You could try live chat under the support tab they can put the money back into your bank account that's what I did I didn't have to fill in any forms
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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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Registered:

https://www.o2.co.uk/apps/help/help?qid=1&q1=34 is the online form to complete

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Is that compulsory Adam as I didn't have to fill anything in?
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adamtemp64
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no but it is what the op wanted to know

 

but with all the live chat horror threads thought i would post the link, if it worked for you that is fine

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Very true better safe than sorry I guess
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adamtemp64
Level 66: Unequalled
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this from the t&c http://www.o2.co.uk/termsandconditions/mobile/previous-pay-monthly-mobile-agreement-(april2011-april... which I guess the op was under

 

8.5 If you end this Agreement and have a credit on your final bill, please go to www.o2.co.uk/finalbillrefund and we’ll arrange to have this refunded to you.

 

The link in the T&C just diverts to the form I linked to above

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Ok thanks maybe they did it as a one off for me
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