Contract ended but still going to get charged?

[Otter1]

Hi, my contract ended 8th November 2023 but on my o2 mobile app it says my next will will arrive on 9th December (even after my contract has ended?) Also, I have no way of contacting anyone because I’m living abroad and had to get a new sim here(in Korea where o2 does not work) and my phone broke (so I’m paying for a contract for products I am no longer using) and so I cannot call them, email them as they have no email, the virtual helpers are no help and I just don’t want more money to come out of my account after my contact has ended.

Thank you

[jonsie · Accepted solution]

# contract doesn't end auotomatically - it rolls on a 30 day plan until you end it

Wheteer you are abroad or not it is your responsibility

Guide: Cancelling Your ContractUse Skype to call free

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

[MI5]

@Otter1 

Your contract doesn't end automatically, you need to cancel it. 

Write in details in link Guide: Cancelling Your Contract or use social media.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202