cancel
Showing results for 
Search instead for 
Did you mean: 

Contract cancellations

Anonymous
Not applicable
I switched to 02 today but feel the contract isn't for me. If I cancel and return the handset will I get my £200 deposit straight back?
Message 1 of 4
884 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

It's usually 7-10 days for refunds once your bill has been produced for any used tariff and the phone has been scanned back into stock.

View solution in original post

Message 2 of 4
879 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

It's usually 7-10 days for refunds once your bill has been produced for any used tariff and the phone has been scanned back into stock.

Message 2 of 4
880 Views

Cleoriff
Level 94: Supreme
  • 122352 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

14 days to change your mind and cancel ...more info here @Anonymous If you bought your device online or via phone, there is a pdf returns form contained in this link

http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
838 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Which part of the contract isn't for you as it might be easier to just change your tariff?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
827 Views