Follow this guide @Caitlintimmo
Guide: Cancelling Your Contract
Best method is getting a PAC/STAC and using that with another network
Guide: How to get your PAC [June 2021 Update]
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
