Contract cancellation

[miloszh97]

Hi all !
Yesterday I booked order and now I would like to cancel it.
It is possible ?

Your order details
Item(s) ordered: 1 Apple iPhone 12 Pro 5G 128GB Graphite O2 Refresh FLX
15GB Set 3 £26 £200.00
        2 Standard Delivery £0.00
        Order number: ms-316060826
VAT Included: £33.33
Total: £200.00

Many thanks

[MI5 · Accepted solution]

@miloszh97 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[miloszh97]

Can I do this in O2 stores  and Am I able to cancel contract without any other costs ?

[MI5]

@miloszh97 

It may be possible in store but try calling at 8.00am first.

There won't be any cost.