on 19-12-2012 21:36
on 19-12-2012 21:36
Hi guys,
I have taken a phone on contract for 24 months in April 2012, but it doesn't work properly sometimes, the screen freezes, the same texts are sent a few times and generally it works slow, this is Sony Ericsson Xperia Arc S and I know it's been way more than 28 days to swap it for something else.
Can anyone suggest me what I should do in order to get rid of this problem? I was also thinking of cancelling my contract, but how much would I have to pay for it?
Thanks a lot,
Mallie
on 19-12-2012 22:38
I do not know the process for updating firmware etc on your phone but its got to be the first thing you try as sony or O2 will ask if you have done it.
MI5, Jonsie can you advise on this?
on 19-12-2012 22:46
on 19-12-2012 22:46
Ok, I'll see if it's up to date and maybe it will help
on 20-12-2012 09:16
on 20-12-2012 09:16
It will depend on branding / locks etc but some info here http://www.sonymobile.com/gb/software/phones/xperia-arc-s/
@Anonymous wrote:I do not know the process for updating firmware etc on your phone but its got to be the first thing you try as sony or O2 will ask if you have done it.
MI5, Jonsie can you advise on this?
20-12-2012 09:58 - edited 20-12-2012 09:59
Mallie...
Did the phone work properly when you first had it?
Have you ever used sony's "PC Companion" software (the program you install on your computer to connect the phone to the computer - for updates and backing up of contacts etc)?
The reason I ask is a lot of sony Xperia phones received an update during the summer/autumn this year and some people found that their phone started acting-up afterwards. In most cases, it's easily cured by running a "repair installation"...
PLEASE NOTE....
Running a repair install will wipe all of your saved information and return the phone to it's "out of the box" settings. You need to back-up things like contacts, text messages etc otherwise you will lose them. Depending on your settings, they may already be backed-up to your Google account - but double check if there's anything on the phone that you can't afford to lose.
To run a "Repair Installation"...
Run sony's PC Companion software on your pc/laptop - connect the phone to that computer via USB and wait for it to be recognised.
You'll be told that your phone is "up to date".
Click on the start button in the "Support Zone" section and a new window will open. In that window, click on the start button in the "Phone software update" section.
You'll get a pop-up message saying that your phone is upto date - at the bottom of that message you'll see "repair phone" written in blue - click on that and follow the instructions.
What this will do is reinstall the latest version of software on your phone and reset everything to defaults - this removes any apps or settings from an older software version that cause conflicts with the new version of Android.
It's not guaranteed to be the cure for all problems but it does work for a great many and it's easy to try - plus it's free and quick.