Contract came out late

[Ashhleey]

I normally pay my contact on the 12th of every month. This month it came out late on the 15th. Is the 15th my new date each month now as my online bank says I will next pay on the 15th april just want to check it’s not going to keep changing

[Cleoriff · Accepted solution]

@Ashhleey 

It may have come out late due to the weeknd or a system glitch. It will always be the same day ie 12th.

The date never changes. If you want to double check with O2 you can call them on any number in this guide Guide: Coronavirus Community Help and Support 

[Ashhleey]

But now when I go onto my online bank and see my direct debts it says on 02 last paid 15th March next pay 15 April

[Cleoriff]

Then call O2 as I said above on any number in this guide

 Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

EDited to add, the payment date should never change at all