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Contract and sim change

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Kevin4
Level 1: Joiner
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on ‎16-09-2019 08:17

on ‎16-09-2019 08:17

I switched to a sim only contract 3 days ago. It was done in an o2 store. The guy did a sim swap as I have an issue with voicemail he thought to eliminate the sim as the cause. Since then I can't receive calls and texts nor have I data. When I call my number from another phone it says number not recognised. Online chats on Saturday suggested the new sim was faulty. They reactivated my old sim. After more than 24hrs I was able to make calls and texts but not receive. It still said number not recognised. This morning I have nothing. Can anyone please help!
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MI5
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‎16-09-2019 08:21 - edited ‎16-09-2019 08:45

‎16-09-2019 08:21 - edited ‎16-09-2019 08:45

@Kevin4 

Go in store and get another SIM swap and wait at least 24 hours for all services to migrate across. 

Reboot your phone several times during the process. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎16-09-2019 08:21 - edited ‎16-09-2019 08:45

‎16-09-2019 08:21 - edited ‎16-09-2019 08:45

@Kevin4 

Go in store and get another SIM swap and wait at least 24 hours for all services to migrate across. 

Reboot your phone several times during the process. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎17-09-2019 11:24

on ‎17-09-2019 11:24

Let us know how you get on with this one @Kevin4 and if any further assistance is required. wink

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