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Contract advice

Nobleswann
Level 1: Joiner
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Hey community in search of some advice. 

 

Since taking out my contract phone I've had god knows how many spam messages received. Just recently I got logged out of a social media account and used my mobile number to reset my password. It turned out that the mobile number I have is linked with someone else's Facebook account and I was subsequently logged into Thier account no fault of mine. The number I have been given it is apparent belongs to someone else and I am receiving all Thier correspondence. My question is this ..has anyone else had a similar issue with the service ? And is this to be accepted in terms of contract ? 

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Enlli
Level 69: Guiding Light
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Mobile numbers are all recycled otherwise there would be insufficient numbers to go round.

When a number is disconnected it is quarantined for six months or so before reissue.

Sadly, this can happen from time to time and the only way really is to change your number

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
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  • 1793 Solutions
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Mobile numbers are all recycled otherwise there would be insufficient numbers to go round.

When a number is disconnected it is quarantined for six months or so before reissue.

Sadly, this can happen from time to time and the only way really is to change your number

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Nobleswann 

Contact O2 to change your number. 

Guide: How to change your mobile number 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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