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Contract Free Gifts

CHH
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Has anybody upgraded their phones recently and promised a free gift, for it to never show up?  I'm into my 5th month of waiting for Samsung buds.  Chased up but no response.

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madasaf1sh
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@CHH 

Usually got mine in around 30days or so after the 14 day period. 


You need to keep hassling Samsung direct I am afraid. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
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You have to be pro-active and claim direct from Samsung

I think the offer may have expired now

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jonsie
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About 4,990,000 results (0.69 seconds) 
 
 
 
 
 
 
 
*Purchase a qualifying S21 phone from a participating retailer between 1st - 30th September, 2021 to claim a free pair of Galaxy Buds Pro and a Galaxy SmartTag. Claims must be submitted within 60 days of the purchase date. Full Ts&Cs apply. Claiming your reward couldn't be simpler.

Home - Samsung Super September - 2021 ...

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madasaf1sh
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@CHH 


It does quote clearly state on the shop, that you need to claim the free gifts, as the promotion is run by the handset manufacturer.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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CHH
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Sorry I should have been clearer, I did claim the gift direct from Samsung as per the instructions, within the specified timescale.  I have sent emails to Samsung direct chasing up but I am not receiving a response.  I just wondered if anyone else had experienced similar.

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madasaf1sh
Level 66: Unequalled
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@CHH 

Usually got mine in around 30days or so after the 14 day period. 


You need to keep hassling Samsung direct I am afraid. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@CHH wrote:

Sorry I should have been clearer, I did claim the gift direct from Samsung as per the instructions, within the specified timescale.  I have sent emails to Samsung direct chasing up but I am not receiving a response.  I just wondered if anyone else had experienced similar.


@CHH 

You'll need to chase samsung then as it is they who are managing the promotion.

https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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