Contract Free Gifts

[CHH]

Has anybody upgraded their phones recently and promised a free gift, for it to never show up?  I'm into my 5th month of waiting for Samsung buds.  Chased up but no response.

[jonsie]

You have to be pro-active and claim direct from Samsung

I think the offer may have expired now

[jonsie]

About 4,990,000 results (0.69 seconds) 

*Purchase a qualifying S21 phone from a participating retailer between 1st - 30th September, 2021 to claim a free pair of Galaxy Buds Pro and a Galaxy SmartTag. Claims must be submitted within 60 days of the purchase date. Full Ts&Cs apply. Claiming your reward couldn't be simpler.

Home - Samsung Super September - 2021 ...

[madasaf1sh]

@CHH 

It does quote clearly state on the shop, that you need to claim the free gifts, as the promotion is run by the handset manufacturer.

[CHH]

Sorry I should have been clearer, I did claim the gift direct from Samsung as per the instructions, within the specified timescale.  I have sent emails to Samsung direct chasing up but I am not receiving a response.  I just wondered if anyone else had experienced similar.

[madasaf1sh · Accepted solution]

@CHH 

Usually got mine in around 30days or so after the 14 day period. 

You need to keep hassling Samsung direct I am afraid. 

[MI5]

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@CHH wrote:

Sorry I should have been clearer, I did claim the gift direct from Samsung as per the instructions, within the specified timescale.  I have sent emails to Samsung direct chasing up but I am not receiving a response.  I just wondered if anyone else had experienced similar.

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@CHH 

You'll need to chase samsung then as it is they who are managing the promotion.

https://www.samsung.com/uk/support/contact/