Contract End

[Anonymous]

So, I've gathered from reading previous posts that my contract which ends in around 11 days will automatically transfer over to a 30 day rolling conract as I'm late giving notice.

But I've also read that by using a PAC code with another provider it automatically cancels the contract.

So does that end the contract there and then or does it give 30 days notice?

Also, whilst 'still in contract' can I still get my phone unlocked for free?

Kind Regards

Carl

[Anonymous]

Hi

requesting a PAC does not cancel your contract, using the PAC and moving your number to a new provider will cancel your contract.

And yes, you can have your phone unlocked for free whilst still in contract.

You can fill in the online unlocking form.

[davethorp · Accepted solution]

Requesting a PAC gives your 30 days notice however that notice will expire if the PAC is not used. Once the port completes your service with O2 will terminate. If this happens before the end of the 30 day notice period, your final bill will have a line rental charge applied in lieu of notice for the full 30 day notice period

[Anonymous]

Easier said than done, I've tried calling to get my PAC code on numerous occassions ~ kept waiting for 30+ minutes, and live chat is a waste of time, crashes constantly.

Still trying ( on hold again now!) and my contract ends on 4th Feb .....

[Anonymous]

I called 202 earlier and was through within 5 minutes it does depend on the time of day

[MI5]

When the call is answered choose 2 from the first menu (if calling from your own phone) then Zero and you'll be through in no time at all.

[Deag]

I got one not that long ago on live chat, no need to call. They will put you through to someone else but still on live chat.

[gemz4the1]

I'd recommend that you give written notice of your cancellation of your contract just to cover yourself

[perksie]

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@gemz4the1 wrote:
I'd recommend that you give written notice of your cancellation of your contract just to cover yourself

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That is no longer necessary, the same as you not having to sign on a paper contract.

[Bambino]

If you use your PAC and it successfully transfers your number to your new provider, that will cancel your contract with O2. There is no need to send O2 a written notice.