Contacting o2

[Kaylee]

Hi I’m having trouble contacting o2 about a payment any ideas

[Joel2]

I'm facing the same problem. They don't make it easy to make the Payment over the phone or any online chat support it is shocking for a company of their size. I have tried multiple times. Now they have sent me a reminder. They have completely messed up my credit score.

[luca-duarte77]

same here!!  i spend 2 hours and nothing.

[Joel2]

They are a bloody joke, it's like they have nothing in place.It is so frustrating that you can never make any payments online or automated service. I have been send a reminder and I have no choice but to go to the bank even we are on lockdown. Never will I do Business with this guys ever again they are dreadful.

[gmarkj]

All of our advice/help is on the below link @Kaylee:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Same for you @Joel2. This is why we recommend paying by DD - just goes out of your account no issues.
Is there anything we can help with @luca-duarte77?

[jonsie]

Nothing we can do but refer you to this link with different numbers to try

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Kaylee]

I do have a direct set up but due to not being able to work the day bill was due out I had no money to pay it....my services have been restrained I still need the phone to use for working from home ..... still trying to contact payment management team