on 23-04-2020 15:07
on 23-04-2020 15:10
on 23-04-2020 15:12
on 23-04-2020 15:12
I have also issues with payments, I have called 22 times and just get cut off when I state (on the automated line) that I need to speak to someone - I will be incoming only in 5 days and I have myself and a child living with me...how do you get through and on what number?
on 23-04-2020 15:14
on 23-04-2020 15:14
on 23-04-2020 15:41
on 23-04-2020 15:41
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
on 23-04-2020 15:54
on 23-04-2020 15:54
Thats the number I have been trying, it puts me through to a ringing number then says Bye' and cuts me off (after a 9 minute call ) - they state only upgrades and emergency are being placed through to speaking teams...I cannot get through...customer of over ten years - so much for loyalty...
on 23-04-2020 15:57
on 23-04-2020 15:57
on 23-04-2020 15:57
on 23-04-2020 15:57
choose any option you are given @Gortonborn
Stay on the line and keep trying
That's all we can advise on the community
on 29-04-2020 17:00
Outrageous, working in Customer Service in mobile network company and unable to answer phone. What is that to do with Covid - 19, can staff not be given mobile phones diverted to the office. It seems that lot of companies use this now as excuse, closing shop with F2F contact with custoemrs of course but onlie chat or phone lines joke!
I want to cancel my contract as i can't get the deal i want on line and do not know how to do it without contacting CS team, Been in the local shop before this all started and have been given deal which was then not accpeted on live chat after being 12 years with O2.
So many better deals on the market, i can;t even requerst PAC code!
Does anyone have number which will answer please?
on 29-04-2020 17:03
on 29-04-2020 17:03