Why has it taken my in total over 6 1/2 hours to wait for someone to answer my call which has not yet been answered I have the awful music playing now?
I was told a 30 to 45 minute wait.
Started 10 am this morning no answer it is now 16:40 and yesterday waited 1hour
All numbers are in this guide Guide: Coronavirus Community Help and Support When you call, you will be asked for the reason you are calling. Stay silent for 15 seconds and you will be taken to the keypad options. Press 2 for Everything Else Press 5 for More Options Press 7 for Anything Else which will put you though to someone. You can also try saying "Upgrade" or "Fraud" to be connected to an advisor. 8.00am is the best time to call if you can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
