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Level 1: Joiner
Posts: 1
Registered: ‎22-05-2018
Accepted Solution

Contacting Customer Service when Calls Are Being Diverted

Hi,

 

My calls are currently being diverted because I need to pay my latest bill, but I now have no way of calling to make that payment. The online chat service also seems to be down and I cannot find a CS email address on the 02 website. Finally, I have no landline to call on either. Any suggestions of how I contact 02??

 

When I was with EE you could still call their customer service team in this situation, which seemed sensible...

 

Please help :-)

 

Marc

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Posts: 105,808
Topics: 554
Solutions: 13,929
Registered: ‎04-04-2012

Re: Contacting Customer Service when Calls Are Being Diverted

All contact details are here @Nomad_Marc

http://www.o2.co.uk/contactus

Unfortunately there's no email address for this.

Can you not borrow another phone from someone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Contacting Customer Service when Calls Are Being Diverted

[ Edited ]
  • @Nomad_Marc You can call customer service from any phone on 0800 032 1402.
  • Edit: Alternatively, if you have an O2 store nearby, you can call in and ask them to phone customer service for you.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Contacting Customer Service when Calls Are Being Diverted

0800 and 0808 numbers are now free from domestic landlines and mobiles.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Contacting Customer Service when Calls Are Being Diverted

Good morning @Nomad_Marc, and welcome to the forum smiling Have you managed to successfully contact Customer Service now, with the advice from other members above?

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