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Contacting 02

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juliev
Level 1: Joiner
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on ‎01-11-2019 17:45

on ‎01-11-2019 17:45

I have been trying for a good few hours to contact 02 customers service regarding a phone call i made yesterday about my sons phone contract, they have done completely the opposite of what i asked and now his phone is disconnected and his iphone sync has vanished! i cannot contact online as the chat is unavailable and the phone keeps cutting me off after i get transferred to an advisor! with a voice recording saying we are busy! so frustrating. i have been trying to resolve the issue with my sons phone for over a month now

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MI5
Level 94: Supreme
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on ‎01-11-2019 18:20

on ‎01-11-2019 18:20

@juliev 

There is a fault at the moment.

Please keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152330 Posts
  • 651 Topics
  • 29068 Solutions
Registered:

on ‎01-11-2019 18:20

on ‎01-11-2019 18:20

@juliev 

There is a fault at the moment.

Please keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎04-11-2019 15:29

on ‎04-11-2019 15:29

Hi @juliev, how are you doing today? Did you get a chance to talk to Customer Service since you last posted?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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