Contacting 02

[Anonymous]

I would like to speak to a human at 02.

I have dialled 202 and gone through every option; none of which allows me to speak with a person.

Please can you advise me how I can speak to a real person with whom I can discuss recent bills with?

Thank you,

Mark

[Anonymous · Accepted solution]

Hi @Anonymous you need to persevere with customer service on 202 best time to call is 8-8.30am

[MI5]

If you are lucky, early morning is the best time to call, but all contact methods appear to be on melt down at the mo.

[jonsie]

It's Christmas and multiple issues at the moment with the closing of TU and text issues with wifi calling. 

[Cleoriff]

I'm glad I upgraded 2 weeks ago.... 10 minutes from start to finish with CS

[MI5]

Always a good idea to beat the rush

[Mouldy]

I have been trying to contact 02 for four days, the robot is impossible to get an answer, their phone lines are a nightmare.  Terrible customer service, I think my only option is to move providers, GiffGaff, Tesco etc with the same coverage.   Shame, I have been with 02 for many years.