cancel
Showing results for 
Search instead for 
Did you mean: 

Contact!!!

Caitlin2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi 

I have been trying to contact 02 for a while now to no avail and now to make matters better you have cut my access off to the app, mere moments after I sent a query about my disappointment. 

I am trying to sort my bill out, but I have no idea how yous expect me to do that when I can’t phone you, I can’t talk to you on my 02 and I can’t navigate your inefficient website! 

Ive had this contract for nearly 3 years and paid 02 around 4 grand for it (probably a tad excessive), so I would really appreciate it if someone contacted immediately to sort this. Instead of cutting off all my means of contact and shagging my credit score, thanks. 

Message 1 of 2
305 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 68: Extraordinaire
  • 5952 Posts
  • 32 Topics
  • 1946 Solutions
Registered:

@Caitlin2 

 

No one will call you from the forum. 


You need to call o2 and speak to payment management on 0800 902 0217 and they will help you with your outstanding bill. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
303 Views
1 REPLY 1

madasaf1sh
Level 68: Extraordinaire
  • 5952 Posts
  • 32 Topics
  • 1946 Solutions
Registered:

@Caitlin2 

 

No one will call you from the forum. 


You need to call o2 and speak to payment management on 0800 902 0217 and they will help you with your outstanding bill. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
304 Views