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[Blondie2712]

I want to change my pay monthly sim to a pay as you go sim and keep my number. (The contract is all paid off). Anyone any idea how I am meant to do this with no chat available and lines only being for emergencies?? Thanks

[Cleoriff · Accepted solution]

Hi @Blondie2712 

Follow the advice in this link

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If you want to contact O2, all numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best number to call.

[Blondie2712]

Perfect,thanks very much!

[Cleoriff]

You're welcome @Blondie2712 

[magda40]

Hi anybody knows how I can get to touch with o2 by chat? Thanks in advance

[MI5]

@magda40 

Hang out here https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

Chat will pop up if available.