Contact phone

[Contact]

Hi am applying for a contract phone I picked the Samsung galaxy s20 plus 5g went to go checkout and its took the 40pounds out off my bank but I don't no if am getting the phone can you please help

[Cleoriff · Accepted solution]

@Contact 

Have you had any emails? If not, O2 could be running a credit check.

If you want to know if you have been accepted, then call O2. All numbers are in this link

Guide: Coronavirus Community Help and Support 

[Contact]

No I've not received any emails I didn't no what was going on

[Contact]

Will I get an email through to let me no?

[Cleoriff]

@Contact 

So call O2 to check. Try this number 0800 587 4005

[Contact]

Should I just wait for an email

[Cleoriff]

If you have been accepted you will get email through which you have to read and accept digitally. However, if you want to know if you have been accepted, then call them.

[Contact]

Hi I still haven't heard anything to see if I've been accepted for a contract phone I can't ring them as my phone is broke and keeps cutting off can you please help

[Cleoriff]

@Contact 

You are posting on here so I presume that's by phone or PC?

You can contact O2 via Skype

Via PC and mobile here https://www.skype.com/en/get-skype/ 

Contact numbers here Guide: Coronavirus Community Help and Support 

Best one to try is 0800 587 4005