on 11-09-2018 13:18
I keep getting calls and text syaing that my device plan is overdue and that they are going to cut me off however my O2 app quite clearly states that the payment is not due until 18th September. I had the same issue last month and they cut me off even though payment was not due. My airtime bill and my device plan due dates are different which is a little weird and I have paid the airtime bill and it is showing as paid but device plan is showing as not due until 18th September.
I cannot get onto online chat as it is not available at present.
Solved! Go to Solution.
11-09-2018 13:20 - edited 11-09-2018 13:21
on 11-09-2018 13:28
@Michelle31 Do you have a Direct Debit in place? Apart from speaking to customer service about your current situation, if you don't have a DD set up, you should speak to them about that too.
on 11-09-2018 13:49
Something wrong if not and needs o2 to correct it.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 12-09-2018 14:12
Hi @Michelle31, have you managed to find out more about your bill now or are you still getting those calls?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?