cancel
Showing results for 
Search instead for 
Did you mean: 

Consolidate contracts

hello-ash
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My partner has mental health issues and somehow ended up taking out 4 different mobile phone contracts with O2. It has all come out now and he cannot afford them. I'm curious to know what (if anything) is in place to prevent people from doing this and if there is any way these contracts can be rolled into one, as paying for 4 at once isn't financially viable for him. Any advice would be appreciated. 

Message 1 of 3
100 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 127291 Posts
  • 834 Topics
  • 7585 Solutions
Registered:

@hello-ash 

He needs to speak to payment management.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 3
98 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 127291 Posts
  • 834 Topics
  • 7585 Solutions
Registered:

@hello-ash 

He needs to speak to payment management.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
99 Views

Oxonian
Level 36: Perceptive
  • 10935 Posts
  • 278 Topics
  • 33 Solutions
Registered:

This might also be worth reading @hello-ash, as it gives you an alternative avenue of contact for O2 :- 

 

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

 

Message 3 of 3
69 Views