Connection

[Stoney70]

I can’t make any calls it just says call failed
I can receive them ok and yes my bill is upto to date

[Cleoriff · Accepted solution]

Hi @Stoney70

Have you checked your network status here https://status.o2.co.uk/ ?

[Cleoriff]

It may also be a sim issue. If the network status is ok then pop into an O2 store and get a new one...or you can order one online

[Stoney70]

Thanks everyone it’s a mast issue in the area

[Cleoriff]

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@Stoney70wrote:
Thanks everyone it’s a mast issue in the area

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Ok..Sadly there will be no timescale for repair @Stoney70 but I hope it happens soon. Welcome to the forum by the way

[MI5]

Download the MyNetwork app and report the fault

[m2b]

 a phone mast close to me isn't working I can’t make any calls 

[Bambino]

@m2b If it's a mast issue, and O2 are aware of it, there's nothing you can do until the repair is made. This is a customer forum and nothing can be done from here.

[MI5]

That’s why I suggested the MyNetwork app.