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Snap · ‎06-07-2018

I would appreciate if any of you kind people could help me.

I have Samsung J3 and on pay as you go. My phone has no signal and the car computer can not be installed. The area that I am in is Hawkinge kent. I can use the phone to communicate but with a lot of difficulty. I was thinking of buying a new phone. Wondering if it is the reason for such a very poor signal

any help would be appreciated..

Snap · ‎16-07-2018

I have now purchased the Galaxy J5 very pleased battery last longer stronger signal and quicker in response. Still having trouble with connecting to the car. My daughter is visiting soon she set up my last phone.thanks for the help John.

View solution in original post

Bambino · ‎06-07-2018

@Snap You can check your local coverage and signal strength here: http://status.o2.co.uk/

What do you mean by 'the car computer can not be installed'?

I DO NOT WORK FOR O2

MI5 · ‎06-07-2018

You need to check free PAYG sims from other networks to find which network gives you the best coverage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-07-2018

@SnapAre you talking about pairing your devices using Bluetooth, or just using your phone as a hands free device in the car?

Veritas Numquam Perit

jonsie · ‎06-07-2018

The status checker says no problems in Hawkinge Kent and 4G is available so maybe an issue with the sim or the phone. I would be looking at a free sim from ee or Three to check coverage.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎09-07-2018

Hi @Snap, did you get a chance to look at the replies above yet? Please let us know if it helps you or if you need any further advice on this

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Snap · ‎09-07-2018

I have decided to up grade my phone talked to customer help this morning.

Went for Samsung Galaxy J7 tryed to order on line not working told that it would go through tomorrow.

got my fingers crossed thanks for your reply John.

jonsie · ‎09-07-2018

Fingers crossed for you.

The J7 is a fine handset, I have one myself

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Snap · ‎16-07-2018

I have now purchased the Galaxy J5 very pleased battery last longer stronger signal and quicker in response. Still having trouble with connecting to the car. My daughter is visiting soon she set up my last phone.thanks for the help John.

MI5 · ‎16-07-2018

Best of luck mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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