on 03-05-2012 08:37
I bought a Galaxy s2 via the Tesco phone shop on the o2 200 bonus tariff (200 min, unlimited texts, all rounder data 250mb at £6/month) - £21.50/month. Literally the following day o2 changed their tariffs so this now comes with a 500mb data bolt on, still £6/month. I was planning to return the phone as a result but got a letter from o2 saying I had 500mb data with my package. I phoned up and this letter was an error, after some haggling they were offering me the £27/month tariff for £23/month which had the 500mb bolt on. I also noticed that when I went into manage bolt ons I could pretend I had an iphone or blackberry and get the 500mb bolt on for £6.....?! I said I'd think about it but tried again this morning with an online agent who immediately amended my bolt on to 500mb for £6/month. What on earth is going on? He said something about more mins = more data or something but that didn't make much sense to me. I can see the new bolt on pending in my account, so if it does go through tomorrow I am going to keep the phone. I am seriously confused though, can anyone shed light on this?
on 03-05-2012 10:02
on 03-05-2012 10:30
Hopefully can help with the confusion.
Firstly - pretending you have an iPhone or Blackberry won't work - The bolt-ons are specific to those handsets. In other words, if you add an iPhone bolt-on then yes, you'll have 500mb but you won't be able to use it with your non-iPhone handset.
Secondly - it's not really O2's fault entirely that you took a tariff out only for it to change the next day, leaving you feeling hard done by.
Thirdly, and hopefully the one that helps - You can return the phone within the first 14 days and re-upgrade to the new tariff. Or you can ask Customer Services to change you to the new tariff. They may need approval from a Manager but should be able to accomodate you.
03-05-2012 20:13 - edited 03-05-2012 20:15
I never suggested that it was o2s fault that the tariff changed the next day and I was prepared to send it all back (and probably not bother to start again, to be honest). I get that it's just bad luck. However I am annoyed that they send out letters to customers with the wrong information (that I had 500mb of data). It is also a bit frustrating when one customer services advisor tells you something is impossible when another can do the same thing for you in seconds. It is just not consistent and means I have spent a lot more time on the phone to o2 than I would like to. I also had no plans whatsoever to 'pretend' I had an iphone/blackberry/whatever, just mentioning that those options were available to me and they didn't make sense!!