Confused!

[jazelizabeth1]

So i picked my order up yesterday and still no service today. I rang customer service before and apparently they haven't completed the order on their side? Yet I was able to pick up my new phone and sim? This doesn't mean that they can now decide i'm not eligable for a contract, does it?

[Anonymous]

@jazelizabeth1 Did you read the replies in your other thread? 

[jazelizabeth1]

Yes, hence why i rang customer service before, who said that something hasn't been completed on their side, so their IT team needs to look at it. I wondered whether anyone has had this.

[Anonymous]

Well hopefully they will sort it ASAP for you 

[jonsie]

You have the phone. They can't now change their mind but you need to call them to sort out your sim card. Don't worry, just call them.

[dgilbert2]

Failing all that, try visiting an O2 store for help to get this resolved?

[Anonymous]

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@dgilbert2 wrote:

Failing all that, try visiting an O2 store for help to get this resolved?

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They won’t be able to help. They’ll just let the OP use their phone to call customer service 

[EmilieT]

Hi @jazelizabeth1, it'd be great if you could let us know what comes out of the IT team's work - it'll be very interesting to know what was wrong and how it got sorted 

to the forum!