on 02-03-2018 15:04
My son left O2 in March 2015 and was charged an early exit fee. He received a letter on 16/02/18 confirming this was a mistake and explaining he had paid his device plan off in full at that time. Yet recently on Experian he had a debt showing from 02 giving him a bad credit rating. He ended up paying O2 £100 in December 2017 to improve his credit rating and now received a later offering him £38 and confirming his plan was indeed paid off in 2015 as previously argued with them.
Any clues ? What is the best way to contact 02 to establish what is going on.
thank you
Solved! Go to Solution.
on 02-03-2018 15:09
on 02-03-2018 15:09
on 02-03-2018 15:15
on 02-03-2018 15:15
Thank you
on 02-03-2018 15:18
on 02-03-2018 15:18
You need to be very patient though, they take time to respond to you and then to eventually correct the error. If you decide you have waited too long then you can also make a complaint both via o2 and via the Resolver team. Both contact details are in this link.
on 02-03-2018 15:18
on 02-03-2018 15:18