on 20-11-2016 00:57
My 24 month contract is now up, its says device plan is now settled, but doesnt say that on aitime section,what happens once a contract expires, does the phone change to pay n go, or do I still just keep paying the same amount every month, and get the same package, but not tied into a contract,
Is it possible to now change the number to a pay n go number ,
Thanks
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on 20-11-2016 03:48
on 20-11-2016 03:48
Your contract simply becomes a 30 day rolling contract which you can end anytime by giving 30 days notice.
If you want to change to P&G keeping the same number then call 202 and they will send you a new sim card and a final bill for your contract. It's advisable not to use live chat for this.
on 20-11-2016 02:04
You need to contact customer service on 202 and they would downgrade you to pay & go.
on 20-11-2016 03:48
on 20-11-2016 03:48
Your contract simply becomes a 30 day rolling contract which you can end anytime by giving 30 days notice.
If you want to change to P&G keeping the same number then call 202 and they will send you a new sim card and a final bill for your contract. It's advisable not to use live chat for this.
20-11-2016 09:50 - edited 20-11-2016 09:53
20-11-2016 09:50 - edited 20-11-2016 09:53
Hi @heatherp6
All information on contract termination is in this community help guide
and keeping your number here http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
Veritas Numquam Perit
on 20-11-2016 10:32
on 20-11-2016 10:32