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Confiscated phone

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Savemoney
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‎19-08-2020 09:30

‎19-08-2020 09:30

Hi one of the devices on my account has been confiscated by police to help an investigation. The phone has not been used since April can i get the airtime bill stopped until it is back in use?

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MI5
Level 94: Supreme
In response to Savemoney
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‎19-08-2020 10:10

‎19-08-2020 10:10

@Savemoney 

O2 have a procedure for this so you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

Say fraud or upgrade if you have to to get put through to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 77: Grand Master
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‎19-08-2020 09:45

‎19-08-2020 09:45

@Savemoney

Unfortunately you are still liable for all costs associated with your account, although this is outside of your control.

Can you not ask the Police if its ok to replace the SIM card, and put this in a different handset so that you can use the airtime.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Savemoney
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‎19-08-2020 09:54

‎19-08-2020 09:54

Police have not been helpful at all . Have said that they can keep the handset and sim until end of investigation which could be months! It seems unfair to be paying a monthly airtime fee and using no air time .. So frustrating 

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MI5
Level 94: Supreme
In response to Savemoney
  • 150150 Posts
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Registered:

‎19-08-2020 10:10

‎19-08-2020 10:10

@Savemoney 

O2 have a procedure for this so you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

Say fraud or upgrade if you have to to get put through to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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