Complaints

[helpneeded1]

I have tried and failed on many occations to contact the resolution expert via email. It is now a complaint as the last conatcted has cut me off and not replied to my email. I am trying to help my mum resolve a bill refund on her granddaughters airtime bill. The email has failed and been sent back 3 times and I have checked and double checked the email address. Does anyone know how I can contact them via email to resolve this asap? I called about this issue but it wasn't an emergency so didnt get anywhere. Not sure if there is more people on the phones now? Any suggestions welcome

[MI5]

@helpneeded1 

I can ask @O2Richard to contact you.

[helpneeded1]

Do you have an email that I can contact on please? Thank you for replying to my post

[MI5]

@helpneeded1 

All complaints help here https://www.o2.co.uk/how-to-complain

but @O2Richard may be able to help you quicker...

[O2Richard]

Hey @MI5 thanks ill pick this up

Hi @helpneeded1 ill drop you a pm to get further details so we can get this sorted for you thanks

[MI5]

Thanks @O2Richard 

[helpneeded1]

Thank you for your help with this!

The email contact on that page does not work, it is the one that keeps returning my email saying sending failed.

[MI5]

@helpneeded1 

Check your private messages from @O2Richard 

[MI5]

[helpneeded1]

Already done and replied, fingers crossed I can get it resolved now. Thank you again