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Sophie93
Level 1: Joiner
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on ‎06-12-2018 18:19

on ‎06-12-2018 18:19

Hi I pay monthly for my bill but have been unable to use my mobile phone and not just data like it says that's all that's wrong on the news. I also have not been able to send or recieve text messages and phone callsall day. This is not the first time that this has happend ,Can I claim some sort of compensation for this?
Thanks
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Cleoriff
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on ‎06-12-2018 18:22

on ‎06-12-2018 18:22

@Sophie93

I doubt it, depends how long the outage lasts . Please follow the info on this thread

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177576#M28128

Veritas Numquam Perit

Girl in a jacket

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MI5
Level 94: Supreme
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on ‎06-12-2018 18:21

on ‎06-12-2018 18:21

50p a day tops.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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on ‎06-12-2018 18:22

on ‎06-12-2018 18:22

@Sophie93

I doubt it, depends how long the outage lasts . Please follow the info on this thread

https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177576#M28128

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
In response to Cleoriff
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on ‎06-12-2018 21:06

on ‎06-12-2018 21:06

Hi @Sophie93, and thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

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