Complaint

[Anonymous]

Hello, 

I have iPhone play monthly. I would like make a compliment about payment which has been taken From my bank account from quite long time. I have unlimited air time and internet for £ 34 + £20 for the device. I am very unpleasant surpriced to see my bills over £ 100 every month. I have tried to find what is going on by phone but the answer was not satisfying. Somebody explained to me the higher costs was coused by international calls which I do not do . I suspect that my number is affected by virus . I experiens many strange calls which I usually don't pick up.

Making the compliment I am awaiting for solution from o2 as soon as possible. 

Kind Regards

[MI5 · Accepted solution]

Unfortunately you cannot complain on here @Anonymous

You must follow the process here http://www.o2.co.uk/how-to-complain

[Anonymous]

The number will not be affected by any virus. Follow the advice above is all you can do

[gmarkj]

You could also view your bills online to see what the charges are for.
Log into your My o2 account with your email and password.
There is a guide as to how to use the website:
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/My-O2-Website-Guide/ba-p/1014311

There is also a guide as to how to download and/or print old bills:
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...