Complaint

[Anonymous]

I was late in paying my bill but it was paid in full. I have had my phone barred now 3 times this week as o2 did not recognise it had been paid!! As my mobile is my only phone, I have been stuck when it has been barred & I now want some compensation!
NOT HAPPY!!!

[Anonymous]

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@Anonymous wrote:

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Then you made an informed decision and must accept what the reaction was to the action you took. 

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Very true @Anonymous .  Having seen so many cases  of problems arising after DDs have not been paid perhaps more could be done to advise customers at the point of sale of the need to ensure that there is sufficient resource in their bank account to meet DDs.  If it is likely to be a problem one avenue to explore might be for customers to have word with their bank to arrange a small overdraft facility to be available if needed.  Not ideal I know but better than having a payment default on the record.

Gerry

[jonsie]

A phone call before the DD failed may have helped as the OP was aware there was insufficient funds to pay O2.

[Anonymous]

O2 have changed my account name from Dale to David, why would you do this?

Dale Jones

[jonsie]

You need to call them on 202 to find out I'm afraid.

[Anonymous]

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@Anonymous wrote:
O2 have changed my account name from Dale to David, why would you do this?

Dale Jones

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As fellow customers like you we cannot access accounts. 

As suggested contact Customer Services on 202 for contract or 4445 PAYG. 

[MI5]

Alright Dave

[Beenherebefore]

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@MI5 wrote:
Alright Dave

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Ignore him, he's drunk.

[MI5]

Shuuuuush....

[Beenherebefore]

See ?...told you.

The first thing a drunk says when he's been caught out is "Shuuuuush !"

[anticpated]

O2 text me and gave me a number to call back. I paid by credit card from my handset.

Of course, make sure it's a genuine message before you do anything like that.