Someone told me 02 customer service is better so decided to use o2 what a nightmare experience. bought pay as u go s7 edge (order no:ms-650503249) asked for proof of purchase, went to store they asked to go to CHAT service they will help , more than a week ago chat with o2 person she said you will receive in 3-5 days , didnot received any contacted again and asked it is important as phone screen is broken need to provide to insurance they said we will help you not to worry ....
Arya from 02 said you will now get by email in next few minutes been 24 hours didnot received.
This time i decided to call the lady listened and said she spoken with back stff and they said it will take 3-5 days for email i was shocked what a lie.
when i said your colleagues has told me differently she dropped the call.
Called again this time spoken with someone based in UK, he said he cannot any notes in my account showing prooof of purchase is requested and he doesnot have any idea what other 02 staff did , again such a poor customer service 02.
Now if i run out of 28 days and 02 didnot provide proof of purchase i will end up paying 250 quid for screen replacment
O2 not in my dreams i expect that from you .
