Complain

[Dove]

Hello

Where I put a complain about service? Since December my  mobile data does not work properly, and recently my calls drops, even I am using Wifi call. Helpline is closed, tried to call O2, without any luck. I run my business from home and cannot afford to loose my clients because of terrible signal.

Many Thanks

[Cleoriff]

@Dove 

Customer Service IS open.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Edited to add, if you want to make a complaint follow the info here https://www.o2.co.uk/how-to-complain 

[MI5]

@Dove 

Not sure if our account advisors can help with business accounts (assuming you are on a business contract?) but I'll ask @O2Georgina to see if she can help.

[O2Georgina]

Thanks for that tag @MI5 

 @Dove  I will send you a private message now