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Compensation

Jill3
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When do we get refund due to today's inconvenience
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Cleoriff
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@Jill3

Not sure you will get anything. It depends how long it's off for.

All being discussed here https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

Veritas Numquam Perit

Girl in a jacket

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MI5
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Somewhere over the rainbow 🌈
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

@Jill3 You’ll be lucky as it will only be a goodwill gesture & a few quid at most. They are not obligated to give compensation & it is stated in the t&c you agreed to that the service isn’t 100% guaranteed fault free

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Cleoriff
Level 94: Supreme
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@Jill3

Not sure you will get anything. It depends how long it's off for.

All being discussed here https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

Veritas Numquam Perit

Girl in a jacket
Message 4 of 6
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jonsie
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DanielPA
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Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

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