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Compensation?

itani
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Ain't there going to be any for the downtime we suffered last week?

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perksie
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Not as yet.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
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Not as yet.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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MI5
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For 3 hours ???
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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perksie
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@MI5 wrote:
For 3 hours ???

Many were affected for a lot longer than that as their phones wouldn't register back onto the network after the fix was applied.

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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itani
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Maybe for you but I was affected for a lot longer than 3 hours.

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Liquid
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As was I. I've only just regained connection today!

And I'm not after compensation. I hate this new world we live in:(
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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MI5
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Jeez mate, really? thats awful.... It's pathetic that people expect compo for a few hours but in your case I'd be pretty pi$$ed off TBH.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Liquid
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I was very annoyed but I practise what I preach and have been using a secondary sim:)
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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MI5
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Very wise wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 21
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Anonymous
Not applicable

After losing connection for most of day, for the the third time in 3 months I've come to conclusion that O2 are a shower of sh-te.

 

The fact they have problems is a side matter, their utter contempt to customers by not providing contact or information is compounded by their refusal to offer any compensation for their poor service.

 

Needless to say contacting their customer support is like peeing into the wind and I will be glad to get shot of them at the end of contract, although I'm considering breaking the contract and claiming through the small claims system to get the 'penalty' back.

 

Its the same old problem though - once they have your contract its two fingers to you if you have any problems!

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