Communication ombudsman

[HateHoldMusic]

O2 have offered me £100 as early resolution to avoid the ombudsman investigating a complaint. 

if I accept this offer, am I able to request the £100 to my bank account instead of my O2 account? 

The ombudsman are telling me I have to ask o2 and o2 are telling me I have to ask the ombudsman. This is an offer as an early resolution and as such the ombudsman have not investigated so will not advise. 

[MI5]

@HateHoldMusic 

Any contract account credit can be transferred to your bank account.

You can get in touch with Payment Management team on 0800 902 0217 
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[HateHoldMusic]

Thanks MI5, can I ask for it to go directly to my bank or have to do that route? I don’t have the mental energy for another 2hours being passed from pillar to post just to get cut off. 🙁

[HateHoldMusic]

Thank you for the contact

number too! 

[MI5]

@HateHoldMusic 

You'll need to speak to them at some point, either to ask for a cheque or a bank transfer.

[HateHoldMusic]

I’d love to speak to them. They just don’t want to speak to me 😂 30/09 I opened complaint after raising a technical issue on the 01/09 and still no one rings or emails back. 

I don’t know whether to accept the early resolution just to get it over with or let the ombudsman investigate, but they all seems to be in bed with each other 

[MI5]

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@HateHoldMusic wrote:

...............but they all seems to be in bed with each other 

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I suspect you are correct @HateHoldMusic 

[jonsie]

controversial....