Codes

[Thedaddy77]

Can anyone help me , I’ve recently opened a think money bank account but cannot set online or app up because the codes they sending me to activate the app etc are not coming through

[Glory1]

Hi @Thedaddy77 

Normally these sorts of codes are sent either as a text or an email to double check you are who you say you are.

So it might be an idea to check you've given your correct email address and/or you have data switched on on your phone to be able to receive texts; you won't be able to receive texts over wifi.

If your email address is correct and your data is switched on, then it could be a problem at their end. You may have to ring them to check they've not inadvertently either got your email address or mobile number wrong. 

Please do come back if you're still experiencing problems and I've no doubt one of our members with far more technical know how than me can help.

In the meantime, welcome to the forum 

[Thedaddy77]

Nope checked all that and everything is apparently in order ?

[MI5]

Do you have a premium rate bar of any type on your account?
May need a call to customer services to check.

[pgn]

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