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Codes

Thedaddy77
Level 1: Joiner
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Can anyone help me , I’ve recently opened a think money bank account but cannot set online or app up because the codes they sending me to activate the app etc are not coming through
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Glory1
Level 43: Bright Spark
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Hi @Thedaddy77 

 

Normally these sorts of codes are sent either as a text or an email to double check you are who you say you are.

 

So it might be an idea to check you've given your correct email address and/or you have data switched on on your phone to be able to receive texts; you won't be able to receive texts over wifi.

 

If your email address is correct and your data is switched on, then it could be a problem at their end. You may have to ring them to check they've not inadvertently either got your email address or mobile number wrong. 

 

Please do come back if you're still experiencing problems and I've no doubt one of our members with far more technical know how than me can help.

 

In the meantime, welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Thedaddy77
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Nope checked all that and everything is apparently in order ?
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MI5
Level 94: Supreme
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Do you have a premium rate bar of any type on your account?
May need a call to customer services to check.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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pgn
Level 55: Good Authority
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Are other text and e-mails both visible on your phone? Network coverage from your carrier will affect texts, and spam settings in your e-mail may hit the e-mail ones...
WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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