Solved: Re: Closed account refund

Rob_B · ‎14-01-2025

I have closed my account

O2 wants to refund me some money

I have received an email telling me to log into My O2 to provide bank details for the refund to be paid into.

BUT I cannot log into My O2 because I have closed the account, have no service and no alternate mobile number to receive the code to allow me to.

I cannot email O2 because as a strategy they have no email - apparently

I cannot use the online chat because I can't log in and it refuses to grant me access.

What the 'heck' am I meant to do?

Enlli · ‎14-01-2025

Check if the web version of MyO2 is still available

If not

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎14-01-2025

Check if the web version of MyO2 is still available

If not

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎14-01-2025

@Rob_B

There should be a web link at the bottom of the email to login online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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