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on 14-01-2025 13:38
I have closed my account
O2 wants to refund me some money
I have received an email telling me to log into My O2 to provide bank details for the refund to be paid into.
BUT I cannot log into My O2 because I have closed the account, have no service and no alternate mobile number to receive the code to allow me to.
I cannot email O2 because as a strategy they have no email - apparently
I cannot use the online chat because I can't log in and it refuses to grant me access.
What the 'heck' am I meant to do?
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on 14-01-2025 13:44
Check if the web version of MyO2 is still available
If not
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
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on 14-01-2025 13:44
Check if the web version of MyO2 is still available
If not
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
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on 14-01-2025 20:37
There should be a web link at the bottom of the email to login online.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

