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carjake3 · ‎01-10-2019

Hello, I requested to close my number at two months ago, and you said my service will cease when I pay my last bill (September). However, I saw that my last bill is October, not September in the ‘My O2’ page. Please fix that. Thanks

Bambino · ‎01-10-2019

@carjake3 This is not O2. This is a customer community. Please take a look at this guide, and follow the procedure if you want to cancel your contract: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎01-10-2019

@carjake3 This is not O2. This is a customer community. Please take a look at this guide, and follow the procedure if you want to cancel your contract: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

I DO NOT WORK FOR O2

Martin-O2 · ‎03-10-2019

@carjake3 have you made any progress in getting your account closure date updated or do you still need some assistance with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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Close my number

My sim card not working at all

Contract

Esim

An order was placed without my permission

Refund for unsuccessful contract application