Close my account

[Anonymous]

Why is there no easy button to close an account?

How do I do this online?

My father recently pased away and I have spent 30-min looking around myO2 but there seems to be no simple way to close his account and they keep taking the monthly fee in the meantime

Thanks Kathryn Ledson

[Cleoriff · Accepted solution]

Hi @Anonymous Sorry for your loss. I would suggest in these circumstances you should contact customer services

http://www.o2.co.uk/contactus   However, here is some info on cancelling a contract...

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[MI5]

O2 have a dedicated bereavement team you can speak to by calling the general CS number (202 from an o2 mobile).

[Cleoriff]

Bereavement team contact number 08444 630 244 

Other details here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business)...

[jonsie]

I called the bereavement team when my friend passed away. The waiting time was up to an hour so I would suggest you ask customer service to put you through on 202.

[jonsie]

Once you do get through to them they are fantastic people, full of empathy and understand of the trauma people go through. They really couldn't be any more helpful.