Close an account from abroad - Livechat? Email?

[kazium]

Hello - I've just noticed that I still have an open pay monthly account for a UK number that I thought had been closed.
I haven't been in the UK for years and this number has been un-used for a long time, draining an old bank account that is now closed so the O2 billing is overdue. I don't have any UK assets.
I don't have access to the number or international calling. There doesn't seem to be any email or live chat support on the O2 site.

What can I do? The over due bill is very large and I'm feeling quite upset.

[TallTrees · Accepted solution]

Hi there @kazium 

Welcome to the O2 Community Forum

You will need to contact O2 Customer Services and you can contact them here if convenient

** also Cancelling your Contract guide for you ~ hope you find this useful...best wishes

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

Guide: Cancelling Your Contract 

[kazium]

Ok, I will send a message to the facebook team and see if they can assist. Hopefully they don't just tell me to call the support number...

[TallTrees]

Hi there @kazium 

That is your best option.  If you are not happy first time. Send the message again.

If you need more assistance from the Community just call back and help will be given to you.

Best wishes