cancel
Showing results for 
Search instead for 
Did you mean: 

Close account?

Anonymous
Not applicable

How do I close my 02 account? 

 

I'm moving to giffgaff as o2 is so expensive for the service (none) I receive. 

 

 

Message 1 of 4
868 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Hi,

 

 

Ask for your pac code from o2 via 202 or Live Chat.

 

http://www.o2.co.uk/mobile/contactus

 

Give it to giffgaff within 30 days and your o2 account will terminate and you will then receive the final bill followed by a zero bill.

 

Thats if you want to keep your number.

 

 

If not ring o2 on 202 to give 30 days notice and the account will then end, and you will then get a final bill, followed by a zero bill.

 

With payg the account and sim will terminate after 6 months of not making a chargeable phone call.

View solution in original post

Message 2 of 4
861 Views
3 REPLIES 3

Anonymous
Not applicable

Hi,

 

 

Ask for your pac code from o2 via 202 or Live Chat.

 

http://www.o2.co.uk/mobile/contactus

 

Give it to giffgaff within 30 days and your o2 account will terminate and you will then receive the final bill followed by a zero bill.

 

Thats if you want to keep your number.

 

 

If not ring o2 on 202 to give 30 days notice and the account will then end, and you will then get a final bill, followed by a zero bill.

 

With payg the account and sim will terminate after 6 months of not making a chargeable phone call.

Message 2 of 4
862 Views

jonsie
Level 94: Supreme
  • 87360 Posts
  • 596 Topics
  • 5304 Solutions
Registered:

Don't cancel your direct debit until you have received a zero bill.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 3 of 4
854 Views

MI5
Level 94: Supreme
  • 128279 Posts
  • 614 Topics
  • 22547 Solutions
Registered:

What is wrong with the O2 service?

Giffgaff runs on the O2 network so most likely you'll get the same issues if they are coverage related......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
824 Views