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[George12]

Hi. I am costumer of o2 almost 7 months. Couple days ago I have a chat on o2 and they tell that I am eligible to upgrade. I make this I order a Samsung Fold 3 and pick-up from O2 Store în Luton. În the day that I have to pick-up O2 close my account. I have important phone calls and from call center tell me fraud reason. They give me an email o2fraudteam@o2.com. Anybody în my situation? Second day without o2simphone

[MI5]

@George12 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[madasaf1sh · Accepted solution]

@George12 

If it has been passed to the fraud team, then no one in o2 is allowed to tell you any reasons, you will have to wait for o2 to complete their investigations.