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George12
Level 1: Joiner
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Hi. I am costumer of o2 almost 7 months. Couple days ago I have a chat on o2 and they tell that I am eligible to upgrade. I make this I order a Samsung Fold 3 and pick-up from O2 Store în Luton. În the day that I have to pick-up O2 close my account. I have important phone calls and from call center tell me fraud reason. They give me an email o2fraudteam@o2.com. Anybody în my situation? Second day without o2simphone

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madasaf1sh
Level 76: Forum Legend
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@George12 


If it has been passed to the fraud team, then no one in o2 is allowed to tell you any reasons, you will have to wait for o2 to complete their investigations. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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MI5
Level 94: Supreme
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@George12 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
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  • 2981 Solutions
Registered:

@George12 


If it has been passed to the fraud team, then no one in o2 is allowed to tell you any reasons, you will have to wait for o2 to complete their investigations. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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