Solved: Close 1 account but switch number to 2nd account

Briandon73 · ‎24-01-2019

I currently have an account which is coming to an end and a new account I have taken out, I want to keep the number from account 1 and change it to account 2 then close down account 1 how do I do this?

MI5 · ‎24-01-2019

@Briandon73 simply call 202 and ask customer services to migrate your original number to the new account.

This will immediately end the old contract and generate your final bill.

If the contract hasn't reached it's minimum term you will have to pay cancellation fees, but if not, it's a bill for just 30 days which is the statutory notice period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎24-01-2019

@Briandon73 You need to speak to customer service. Call. Don't use Live Chat for this.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

MI5 · ‎24-01-2019

@Briandon73 simply call 202 and ask customer services to migrate your original number to the new account.

This will immediately end the old contract and generate your final bill.

If the contract hasn't reached it's minimum term you will have to pay cancellation fees, but if not, it's a bill for just 30 days which is the statutory notice period.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎25-01-2019

Good morning @Briandon73, I hoe you found the information above useful but please let us know how you're getting on with this and if you need any further help at all

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Briandon73 · ‎25-01-2019

Thanks for the replies, I will get on this on my next day off.

MI5 · ‎25-01-2019

Best of luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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