Click and collect... no four digit collection number in email?

[tjcxyz]

Hi, 

I've signed up for a pay monthly plan and a new phone to go with it today. I've received a confirmation that my device is available to also pick up today (3 June), but apparently I need a four digit confirmation number. In any of the emails I've received today, there is no four digit confirmation number.

To help sot out this issue, I'm trying to get in touch with online customer support chat, but it's extremely busy so it automatically closes. I've tried one of the customer support numbers, but I can't connect because I don't have a number with 02. 

What should I do here? I really just want this four digit code so I can pick up the new device within the seven day allotted time.

[pgn · Accepted solution]

Reach out to O2 via Social Media, @tjcxyz - links for this are just below this post.

[Bambino]

@tjcxyzLive Chat is useless. If you have no phone to use download Skype: Guide: A Guide to Skype 

Call 0344 809 0202, 0800 902 0217, 0800 032 1402 or 0800 081 0255
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[jonsie]

What is the status of your order in My O2?

Once the phone has been dispatched to the store is usually when the pin is sent to you