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Hello,
I have recently just upgraded a phone for my son and selected a store where he is located at university. I have just recieved a text about needing mine and his ID which is fine but then was told "copies wont do", is there anyway for him to collect the phone?
Thanks, any help is appreciated 
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It's annoying that this happened though I'm not surprised. It says this re the click and collect service
Collecting your order
To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and the credit/debit card you used to pay.
If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.
We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.
https://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery
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Hi @AdamLFC, and welcome to the forum! I hope the information above will help your son collect the phone without any problem, but please do let us know how it goes Which exciting device did you get him?
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Hello, thank you and upgraded the iPhone X
Just an update for anyone else that manages to have the same issue as me, my son went to the store today but wasnt succesful in picking up the phone as he was told he still needed mine so had to ring customer service and cancel the phone which is a bit annoying as this literally could of be avoided if there was information on what is needed for click and collect.
Thanks for the help though
- 126923 Posts
- 834 Topics
- 7577 Solutions
It's annoying that this happened though I'm not surprised. It says this re the click and collect service
Collecting your order
To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and the credit/debit card you used to pay.
If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.
We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.
https://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery
