cancel
Showing results for 
Search instead for 
Did you mean: 

Click and collect delivery

AdamLFC
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

 

I have recently just upgraded a phone for my son and selected a store where he is located at university. I have just recieved a text about needing mine and his ID which is fine but then was told "copies wont do", is there anyway for him to collect the phone?

 

Thanks, any help is appreciated slight_smile

Message 1 of 7
10,598 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122138 Posts
  • 823 Topics
  • 7456 Solutions
Registered:

@AdamLFC

It's annoying that this happened though I'm not surprised. It says this re the click and collect service

 

Collecting your order

To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and the credit/debit card you used to pay.

If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.

We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.

 

https://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 7 of 7
10,499 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143192 Posts
  • 632 Topics
  • 27460 Solutions
Registered:

@AdamLFC 

He needs ID (passport, driving license etc) and the email with the PIN code for collection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
10,594 Views

AdamLFC
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you for your reply, is it just his ID needed or does he need mine? Only relating to what the text says about it.

Message 3 of 7
10,588 Views

MI5
Level 94: Supreme
  • 143192 Posts
  • 632 Topics
  • 27460 Solutions
Registered:
If his ID shows the same address as yours, you can call ahead and give his details as being responsible for collection of your order, but he will need the PIN as it won't be released without that at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
10,584 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @AdamLFC, and welcome to the forum! I hope the information above will help your son collect the phone without any problem, but please do let us know how it goes slight_smile Which exciting device did you get him?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 7
10,526 Views

AdamLFC
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, thank you slight_smile and upgraded the iPhone X

 

Just an update for anyone else that manages to have the same issue as me, my son went to the store today but wasnt succesful in picking up the phone as he was told he still needed mine so had to ring customer service and cancel the phone which is a bit annoying as this literally could of be avoided if there was information on what is needed for click and collect.

 

Thanks for the help though slight_smile

Message 6 of 7
10,503 Views

Cleoriff
Level 94: Supreme
  • 122138 Posts
  • 823 Topics
  • 7456 Solutions
Registered:

@AdamLFC

It's annoying that this happened though I'm not surprised. It says this re the click and collect service

 

Collecting your order

To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and the credit/debit card you used to pay.

If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.

We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.

 

https://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery

Veritas Numquam Perit

Girl in a jacket
Message 7 of 7
10,500 Views